Two Sides of the Table

Lucas Meadowcroft, CEO of Crofti, joins Kayla and Peter to share his journey from running an MSP to building an AI automation business. This episode dives into what it takes to commercialise AI, why the traditional MSP model is shifting, and how to move from reactive support to strategic consulting.
 

Brendan Gibson, CEO of Aspired, joins the table to talk about transparency, trust and the changing role of the MSP.
From how to have better customer conversations to what the MSP of the future might look like, this episode is packed with insights for service providers navigating change.

Kayla and Peter are joined by Braden Voigt, CEO of Lynkz, to talk all things AI, innovation and partnerships. Braden shares how Lynkz is driving real ROI with AI, why so many projects fail, and what it takes to promote true innovation in tech.

Darren Rath, founder of Corp IT, joins us to talk about building a security-first IT business, navigating rapid growth, and leading with values. From choosing the right clients to creating a culture of trust, this episode covers what it takes to grow a sustainable MSP.

David Mitchell joins us on the podcast to share how he stepped into the CEO role at Grassroots IT, why co-leadership works, and what it takes to evolve beyond the traditional MSP model.
We also talk AI, burnout, hybrid work, and why getting out of the weeds is easier said than done.

Mark Andersen, founder of Andersen IT, joins Two Sides of the Table to talk about building trust with clients, growing through professional services, and challenging the traditional MSP sales model.

In this episode of Two Sides of the Table, guest Paul Mangano unpacks what it means to lead an MSP in a market shaped by rising customer expectations, evolving technology and AI.

In this episode, we’re joined by Ashley Knowles to talk about what it takes to grow an MSP in today’s environment. From building partnerships to getting in front of your ideal customer, we explore what is working and what to leave behind.

Kayla and Peter explore how MSPs can stay competitive by embracing new technologies, adapting to shifting customer expectations, and avoiding burnout. From AI tools to business mindset, this episode is all about building long-term resilience.

In this episode, Kayla and Peter unpack what financial health really means for MSPs. From managing margins and customer concentration to tracking the right metrics and paying yourself properly, they share practical strategies to improve profitability and build long-term stability.